Urgent Care & Primary Care 7-Days a Week Mon-Fri 7a-7p | Sat-Sun 8a-4p | 352-732-9888
Urgent Care & Primary Care 7-Days a Week | Mon-Fri 7a-7p | Sat-Sun 8a-4p  |  352-732-9888

FAQs

Frequently Asked Questions & Answers:

In an effort to provide the best services to our patients, we have a comprehensive FAQs page.
If you can not find the answers to your questions, please do not hesitate to contact us today!

Urgent Care FAQs (5)

Can someone help me with the Patient Portal?
We are happy to help you access your patient portal.
Please call us at 352-732-9888 and one of our staff members will assist you.
Why should I choose your facility?
Our staff and Healthcare Providers are highly trained in multiple specialties and with numerous board certifications. They have received several accolades and awards for outstanding community and medical leadership and hold staff privileges at most area hospital. This facility has been part of the community for over 20 years and we pride ourselves on being able to provide care across all dynamics and demographics as our staff has also grown up locally within this community. We strive to be on the forefront of primary prevention to not only help circumvent the complexities of physical disease but to also address spiritual and psychosocial elements and also to listen and encourage our patients to take an active role in their healthcare needs.
Should I make an appointment or is it better to be seen on a walk-in basis?
We are happy to see you and take care of you either way. While appointments are always preferred, we understand that they may not always be practical, especially when you have a minor emergency.
What insurance plans do you accept?
We accept most insurance plans including Medicare and Medicaid plans. Contact your insurance provider to confirm if our facility is in network with your plan. We also accept self pay patients, call for pricing.
What should I know about radiation safety?
Before your imaging procedure be sure to ask your physician the following questions:

● Why is the test needed?
● How will having the test improve my care?
● Are there alternatives that do not use radiation and deliver similar results?
● Is the facility accredited by the American College of Radiology (ACR)?
● Are pediatric and adult tests delivered using the appropriate radiation doses?
Why should I have my imaging exam done at an accredited facility?
When you see the gold seals of accreditation prominently displayed in our imaging facility, you can be sure that you are in a facility that meets standards for imaging quality and safety. Look for the ACR Gold Seals of Accreditation.

To achieve the ACR Gold Standard of Accreditation, our facility’s personnel qualifications, equipment requirements, quality assurance, and quality control procedures have gone through a rigorous review process and have met specific qualifications. It’s important for patients to know that every aspect of the ACR accreditation process is overseen by board-certified, expert radiologists and medical physicists in advanced diagnostic imaging.

Medical Spa FAQs (5)

What is a Medical Spa?
A medical Spa is where a client can go and be evaluated by a Highly trained licensed Medical expert to address any concerns they have about rejuvenation or anti-aging medicine. A medical spa can provide non-surgical aesthetic medical services.
What is the difference between a Medical Spa and a Day Spa?
At a day sap you will find services that focus on relaxation and surface beauty. A medical Spa can provide more in depth services to address deeper issues associated with the aging process.
What if I am late for my appointment?
We will do everything to accommodate your busy schedule. Please call or text if you are running late for your appointment. We generally schedule appointments with plenty of time so you don't feel rushed.
What is the cancellation policy?
If you are unable to keep your scheduled appointment time we request at least 48 hours of notice when canceling your appointment.
Do you offer gift certificates?
Yes, we certainly do offer gift certificates. They make great birthday or Holiday gifts. You can specify the value of the gift certificate or choose specific products or services.